Last updated: October 17, 2026
This Refund Policy explains how HVD Fintech Private Limited ("YBLPay", "Company", "we", "us") handles refunds, reversals, and failed transactions for services offered through our retail partner network — including AEPS, Domestic Money Transfer, Micro ATM, BC Banking, Insurance referrals, and Loan sourcing. YBLPay facilitates access to these services; the underlying funds movement is processed by the partner bank, NBFC, payments bank, or NPCI switch named at the point of transaction, and refund timelines are governed by that institution's process and applicable RBI rules, summarised below.
YBLPay services are transaction-facilitation services, not goods or subscriptions — there is no "return" in the traditional sense. Instead, this Policy addresses what happens when a transaction fails, is debited without a corresponding service being delivered, or is disputed by a customer or partner. Wherever technically feasible, a failed transaction is auto-reversed to the source account; where it is not, YBLPay will assist in escalating the reversal to the concerned bank/NBFC/switch on your behalf.
If an AEPS withdrawal, balance enquiry, or Aadhaar Pay transaction fails after the customer's account has been debited, the amount is typically reversed automatically by the issuing bank within 1–5 business days, consistent with NPCI's AEPS dispute resolution timelines. If a reversal does not reflect within this window, the customer or partner should raise a complaint (see Section 8) with the transaction reference number so we can escalate it to the issuing bank through the AEPS switch.
IMPS transfers settle instantly in the vast majority of cases. If an IMPS transfer fails after debit but the beneficiary account is not credited, the amount is auto-reversed to the source, generally within 1 business day. NEFT transfers, when used as fallback, follow RBI's prescribed NEFT settlement and return-fund timelines. Any transfer that remains unresolved beyond 7 business days should be escalated to us with the transaction reference for follow-up with the remitting/beneficiary bank.
Failed Micro ATM (card-based) withdrawals where the customer's account is debited but cash is not dispensed are handled under the card network's (e.g., NPCI/RuPay or the relevant scheme's) chargeback and reversal process, typically resolved within 5–7 business days. Partners should retain the transaction receipt/reference to support any dispute.
Deposits, withdrawals, and DBT/pension disbursals conducted through a Business Correspondent are transactions of the partner bank; that bank's own reversal and reconciliation process applies, and YBLPay will assist in raising and tracking any discrepancy reported to us within a reasonable time of the transaction.
YBLPay facilitates premium collection on behalf of IRDAI-licensed insurers; the insurer's own policy terms — including any free-look cancellation period and premium refund conditions — govern refunds of insurance premiums. Requests relating to a specific policy should be raised with the issuing insurer directly, or through us for facilitation, along with the policy number.
Loan products sourced through YBLPay are disbursed and serviced by the partner NBFC or bank; their loan agreement, processing-fee terms, and cancellation/foreclosure conditions apply. YBLPay does not itself charge the borrower a separate, non-disclosed fee for loan referral.
To report a failed or disputed transaction, please share the following with our support team so we can investigate and escalate promptly:
Reach us at contact@yblpay.online or +91 90009 09090 (Monday–Saturday, 9 AM–8 PM). We will acknowledge your complaint and provide an expected resolution timeline based on the service type, as outlined above.
We may update this Refund Policy from time to time to reflect changes in our services, our partner banks'/NBFCs' processes, or applicable RBI/NPCI guidelines. The "Last updated" date at the top of this page indicates when it was last revised.
For refund or failed-transaction queries, contact us:
HVD Fintech Private Limited
Office No. 20, Third Floor, Shree Siddheshwar Plaza,
Nr Sardar Estate, New VIP Road, Ajwa Road,
Vadodara, Gujarat 390019, India
Email: contact@yblpay.online
Phone: +91 90009 09090